Opening Doors Customer Service Training Programs for Hotels and Restaurants

Never has a training program received such high marks by our employees.
Clyde E. Culp, Former President and CEO of Long John Silver's Restaurants, Inc.

Your personnel learn such important skills as

The Ten Commandments of Disability Etiquette©
People-First language
Communication tips for customers with hearing or speech impairments
Money-handling and credit card protocols for customers who are blind or have low vision
Escorting and orienting guests with visual impairments
Wheelchair etiquette
Emergency and safety procedures (a major concern of customers with disabilities since 9/11)
Access issues
Operational procedures

Hospitality Programs

ALL DVDs HAVE A SITE LICENSE FOR USE AT ONE LOCATION.

Our programs are affordably priced so every property can have a DVD to train newly-hired personnel as soon as possible. Remember, a chain is only as good as its weakest link. Besides being excellent customer service training programs, Opening Doors® offers a high level of risk management concerning potential ADA complaints.

Limited-Service Lodging

Full-Service Lodging
Food Service

Spanish Materials

PLEASE CONTACT US AT 804-633-6752 FOR PURCHASING A PROGRAM.

WE ACCEPT AMERICAN EXPRESS OR PURCHASE ORDERS FROM BUSINESSES.

The Limited-Service Lodging DVD

40-minute training DVD divided into 4 ten-minute sections; leaders' activity book and training overheads on CD.

Cost: $129 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1500

Lodging Brochure Master CD

PDF Format Cost: $45 yearly licensing fee with purchase of DVD.

Product Number 1210

The Full-Service Lodging DVDs for Hotels with Food and Beverage Service

One 40-minute training DVD divided into 4 ten-minute sections, and one 18-minute food service DVD; CD with leaders' activity books (one for lodging and one for food service), and training overheads.

Cost: $219 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1550

Lodging and Restaurant Brochure Masters CD

PDF Format Cost: $55 yearly licensing fee with purchase of Full Service DVD.

Product Number 1215

The Restaurant DVD Training Program

18-minute training DVD divided into 4 sections; CD with leaders' activity book and training overheads.

Cost: $99 PER FACILITY* plus shipping & applicable sales tax

Product Number 1202

Restaurant Employee Brochure CD

PDF Format Cost: $45 yearly licensing fee with purchase of DVD

Product Number 1205

Spanish Full-Service Lodging/Hospitality DVD

48 minute training DVD divided into 4 twelve-minute sections. Topics cover lodging and food service.

Cost: $55 PER FACILITY*plus shipping & applicable sales tax

Product Number 1601

Prerequisite: Must purchase Limited, Full-Service Lodging or Hospitality DVD in English.

Lodging and Food Service Brochure Masters (Spanish)

Cost: $45 yearly licensing fee

Prerequisite: Full-Service Lodging/Hospitality DVD in Spanish.

Product Number 1602

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